How to Access the Customer Portal

How to Access the Customer Portal

The Customer Portal allows you to view your tickets, search the Knowledge Base, and manage your support requests. Follow these steps to access it:

  1. Open your web browser and go to the portal link:
    ๐Ÿ‘‰
    https://confidenceway.zohodesk.com/portal
    On the login page, enter your registered email address and password.

  2. If this is your first time, click Sign Up / Register and create your account using the same email you use to contact support.

  3. Once logged in, you will see:

    • My Tickets โ†’ View and track your existing support tickets.

    • Knowledge Base โ†’ Search and read help articles.

    • Community (if enabled) โ†’ Engage in discussions with other users.

  4. Use the navigation bar to move between sections.

๐Ÿ‘‰ The portal is available 24/7, so you can check ticket updates or browse the Knowledge Base anytime.

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