How to Provide Feedback on Articles or Tickets

How to Provide Feedback on Articles or Tickets

Your feedback helps us improve both our support process and the Knowledge Base. Here’s how you can provide feedback:

📝 On Knowledge Base Articles

  1. Open the article in the Help Center.

  2. Scroll to the bottom of the page.

  3. Click Yes/No to rate whether the article was helpful.

  4. (Optional) Add a short comment if the article was not useful.

  5. Submit your feedback — our team reviews every response.

🎟 On Support Tickets

  1. After a ticket is Resolved/Closed, you will receive a closure email.

  2. In the email, click on the Feedback/Survey link.

  3. Rate your experience and leave a comment if required.

  4. You can also provide feedback directly in the portal by opening the closed ticket and selecting Provide Feedback.

👉 Feedback ensures we can improve response times, article accuracy, and overall support quality.

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