How to Contact Support Directly
If you need to contact the support team directly without creating a ticket, you can use these options:
Email Support:
Send an email to
support@XXXXXXXX.com
.
-
Mention your name, account details, and issue description.
-
You will receive a reply or a new ticket will be created automatically.
Phone Support (if enabled):
Live Chat (if enabled):
-
Go to the Help Center portal.
-
Click on the Chat with Support option.
-
Start a live conversation with an agent.
👉 Direct support helps in urgent cases or when you cannot access the portal.
Related Articles
How to Create a Support Ticket
If you need assistance from our support team, follow these steps to create a ticket: Log in to the Help Center portal. Click on the Submit a Ticket option. Fill in the required fields such as Subject, Description, and Department. Attach any relevant ...
How to Escalate an Issue to Higher Support
If your issue is not resolved with the initial response, you can escalate it to higher support by following these steps: Log in to the Help Center portal. Go to the My Tickets section. Open the ticket you want to escalate. Click on the Escalate ...
How to Provide Feedback on Articles or Tickets
Your feedback helps us improve both our support process and the Knowledge Base. Here’s how you can provide feedback: ? On Knowledge Base Articles Open the article in the Help Center. Scroll to the bottom of the page. Click Yes/No to rate whether the ...
How to Update or Reply to a Ticket
If you want to add more details or reply to an existing ticket, follow these steps: Log in to the Help Center portal. Go to the My Tickets section. Open the ticket you want to update. In the ticket details page, type your reply or add additional ...
How to Change Your Notification Preferences
You can manage how you receive updates and alerts from the Customer Portal by adjusting your notification preferences: Log in to the Customer Portal: ? https://confidenceway.zohodesk.com/portal Click on your Profile/Avatar icon in the top-right ...