How to Search for Articles in the Knowledge Base

How to Search for Articles in the Knowledge Base

The Knowledge Base (KB) makes it easy to find answers quickly without contacting support. Here’s how you can search for articles:

  1. Log in to the Customer Portal.

  2. Click on the Knowledge Base (KB) tab.

  3. Use the Search Bar at the top of the page.

  4. Type a keyword related to your issue (e.g., password reset, ticket status, billing).

  5. The system will show a list of relevant articles.

  6. Click on the article title to view the full content.

  7. If the article doesn’t fully solve your issue, you can still create a ticket from the portal.

👉 Tip: Use specific keywords (e.g., “reset password” instead of “login problem”) for better results.

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