How to Submit Feature Requests in the Portal
If you have an idea for a new feature or an improvement, you can submit a feature request directly from the portal.
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Log in to the Customer Portal.
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Go to the Community or Ideas/Feature Requests section (based on your portal settings).
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Click + New Post / New Idea.
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Enter a Title that summarizes your request.
In the Description, explain your idea in detail, including:
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(Optional) Add attachments or screenshots for clarity.
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Submit your request.
👉 Other users can upvote and comment on your idea. Our product team reviews popular requests regularly to plan improvements.
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