How to Reset Your Password

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• How to Reset Your Customer Portal Password

  If you forgot your password or are unable to log in to the Customer Portal, you can reset it easily: Go to the portal login page: ? https://confidenceway.zohodesk.com/portal Click on Forgot Password? under the login form. Enter your registered email ...

• How to Access the Customer Portal

  The Customer Portal allows you to view your tickets, search the Knowledge Base, and manage your support requests. Follow these steps to access it: Open your web browser and go to the portal link: ? https://confidenceway.zohodesk.com/portal On the ...

• How to Use Tags to Find Related Articles

  Tags help you quickly find articles that are connected to a specific topic. Here’s how you can use them in the Knowledge Base: Go to the Customer Portal and open the Knowledge Base (KB). Open any article. At the bottom or side of the article, you ...

• How to Search for Articles in the Knowledge Base

  The Knowledge Base (KB) makes it easy to find answers quickly without contacting support. Here’s how you can search for articles: Log in to the Customer Portal. Click on the Knowledge Base (KB) tab. Use the Search Bar at the top of the page. Type a ...

• How to Update Your Profile in the Portal

  You can update your personal details in the Customer Portal to keep your information accurate. Follow these steps: Log in to the Customer Portal: ? https://confidenceway.zohodesk.com/portal In the top-right corner, click on your Profile/Avatar icon. ...